Refund Policy

Spectra Unlimited is a monthly subscription you can cancel anytime. Payments are final: we don’t refund them, with one exception, when something went wrong on our end. This page explains exactly what that means, what isn’t covered, and how to reach us if you think we made a mistake.

In short

• Cancel anytime, no charge after that. Cancel in the app (Plan → Cancel subscription) or on link.com. Unlimited stays on until the end of the month or year you’ve paid for, and you’re never charged again.
• Payments are final. We don’t refund a month or year you’ve paid for, part of one, or Lifetime, however much or little you use it.
• Try it first, free. Every dashboard starts with free orders, so you can check that notifications work on your phone before you pay anything.
• We fix our own mistakes. If you were charged incorrectly, or you paid and didn’t get what you paid for because of a problem with Spectra, we make it right.
• Ask within 30 days. Email support@getspectra.app within 30 days of the charge if you think something went wrong on our end.

Why purchases are final

Unlimited is digital. It turns on for your dashboard the moment your payment goes through, and you can use it right away. Unlike a physical product, it can’t be sent back. That’s why each payment is final, why you can cancel before the next one with a tap, and why you get free orders to try Spectra first.

What we don’t refund

We don’t give refunds or partial refunds for reasons that aren’t a problem on our end. That includes, for example:

• Changing your mind after buying, or deciding you no longer want to use Spectra.
• Not using it much, or not using it at all.
• Forgetting to cancel before a renewal. Cancel anytime before the next month or year starts and you won’t be charged for it. On a yearly plan, we email you a month before it renews.
• Settings on your own device that stop notifications from showing, such as notifications turned off for Spectra, Focus or Do Not Disturb, Low Power Mode, or a notification summary.
• Changes you make to your device or account, such as removing Spectra from your Home Screen, clearing your browser data, switching to a new phone, signing out, or deleting your dashboard. Unlimited belongs to the dashboard you bought it for, so deleting that dashboard ends it and cancels the subscription.
• Devices or browsers that don’t support web notifications, such as iPhones older than iOS 16.4, or opening Spectra inside another app’s built-in browser. Our setup guide explains what’s needed, and your free orders let you check that notifications work on your device first.
• Problems caused by your phone, your internet connection, or your carrier, or delays by the push services (Apple, Google, Mozilla and others) that deliver notifications to your device.
• Dashboards suspended for breaking our Terms.

What counts as a problem on our end

We’ll make it right when the problem was caused by Spectra itself, for example:

• You were charged, but Unlimited never turned on. It normally turns on within a few seconds of paying. If it hasn’t after an hour, contact us.
• You were charged more than once for the same purchase.
• You were charged a different amount than the price shown at checkout.
• We shut Spectra down for good. If that ever happens, we’ll cancel every subscription so nobody is charged again, and refund Lifetime purchases made within the year before.

How we make it right

Once we’ve confirmed the problem was on our end, we’ll fix it in whichever of these ways fits the situation:

• Turning on Unlimited for your dashboard, for example when a payment went through but it didn’t turn on.
• Refunding the charge to your original payment method, for example for a duplicate charge or an incorrect amount. If you used a discount code, the refund is for the amount you actually paid.

Refunds go back to the card or payment method you paid with (including Apple Pay and Cash App). We can’t send them anywhere else. Once we issue a refund, your bank usually shows it within 5 to 10 business days. Payments are sold through Link, Stripe’s checkout, so you can also contact Link’s support about a charge; in some cases Stripe may refund it within 60 days.

A free order that fails to send doesn’t need a request: it comes back to your balance automatically.

Credit packs bought before October 11, 2026, and Unlimited bought as a one-time purchase before October 12, 2026, follow the same rules: they’re final, they don’t expire, and we fix problems on our end the same way.

How to contact us

Email support@getspectra.app within 30 days of the charge. To help us look into it quickly, please include:

• the email address on your receipt,
• the date and amount of the charge,
• what went wrong, with screenshots if you have them.

Please don’t send your dashboard link, card number or passwords. We’ll never ask for them. We check every request against our records and our payment processor’s records, and we reply within 2 business days.

Please contact us before disputing a charge

If something looks wrong on your statement, email us first. We can usually sort it out faster than a bank dispute. If a charge is disputed with your bank or card issuer, we may pause Unlimited on that dashboard while the dispute is open.

Your legal rights

Nothing in this policy takes away any right you have under the consumer protection laws where you live. If the law gives you a right to a refund, we’ll honor it.

Changes to this policy

We may update this policy from time to time. The version shown here when you made a purchase is the one that applies to it. We’ll change the date at the top whenever we update it.